Order Cancellation Policy

This Order Cancellation Policy explains how cancellation requests are handled for orders delivered within the United Kingdom. It outlines applicable timeframes and conditions.

1. Cancellation Timeframe

Customers may request to cancel an order within 48 hours of order placement, provided the order has not entered the shipping or dispatch stage.

The 48-hour period is calculated from the time the order is successfully placed and confirmed, not from the time the cancellation request is received.

2. Eligibility for Cancellation

An order may be considered for cancellation if:

• The cancellation request is submitted within the 48-hour window

• The order has not been packed, dispatched, or transferred to a logistics provider

• No irreversible processing steps have been completed

Once an order progresses beyond these stages, cancellation may no longer be possible.

3. How to Submit a Cancellation Request

To request cancellation, customers should contact customer service and provide:

• Order number

• Name or contact details used at checkout

• A brief explanation of the request (optional)

Each request is reviewed individually based on the current order status.

4. Orders That Cannot Be Cancelled

Cancellation may not be available if:

• The order has already been shipped or is in transit

• The 48-hour cancellation period has passed

• The order has entered fulfilment or logistics processing

In these cases, customers may refer to the applicable Return Policy after delivery, where eligible.

5. Refund Processing After Cancellation

If a cancellation request is approved:

• Any applicable refund is processed in accordance with the Refund Policy

• Refunds are issued to the original payment method

• The refunded amount typically appears within 3–7 business days, depending on the payment provider

Actual timing may vary due to banking or card issuer procedures.

6. Additional Notes

• Submitting a cancellation request does not automatically result in approval

• Requests received outside service hours are reviewed on the next working day

• Providing accurate order details helps avoid unnecessary delays

7. Policy Updates

This Order Cancellation Policy may be updated periodically to reflect regulatory or operational changes.

The version published on the website at the time of purchase applies to the relevant order.

8. Contact Information

For cancellation-related questions or requests, please contact:

Address: 333 S MOCK RD APT 35,ALBANY,GA,31705-3478,US

Email: easyhelp@liviwood.com

Customer Service Telephone: +1(315)501-8391

Online Service Hours: Monday to Friday  09:00 – 12:30 and 14:00 – 18:00 (UK Time)