This policy applies to orders shipped to UK addresses and covers refunds related to:
Order cancellations within permitted timeframes
Returned items that meet applicable conditions
Goods received in a damaged, defective, or incorrect state
Refunds are reviewed based on the circumstances of each request.
A refund may be considered in situations including, but not limited to:
A cancellation exercised within the legal cooling-off period
A returned item that meets return eligibility requirements
A product that arrives damaged, faulty, or not as described
Eligibility depends on compliance with the relevant process and condition checks.
Under UK consumer regulations, customers generally have the right to cancel an order within 30 calendar days from the date the goods are received.
Where this right is exercised:
Items should remain unused beyond reasonable inspection
A return request must be submitted within the allowed timeframe
Refund processing normally begins after the returned item is received or suitable proof of return is provided.
If an item arrives in a damaged, defective, or incorrect condition, please notify support within a reasonable period after delivery.
To assist review, information such as photographs, order details, or a brief description of the issue may be requested.
Available outcomes depend on the nature of the issue and may include a refund or other appropriate resolution.
Where legally permitted, certain items may not be eligible for a refund. These may include:
Personalised or custom-made items
Sealed products that are unsuitable for return once opened for hygiene or health reasons
Items clearly marked as non-refundable at the time of purchase
Any applicable exclusions are disclosed before checkout.
Where a refund is approved, it may cover:
The price paid for the returned product
Standard outbound delivery charges, where required by UK law
Additional services, optional upgrades, or expedited delivery fees may not be included unless legally required.
Once a refund request has been approved:
Refund processing typically begins after the returned item is received or verified
Refunds are usually initiated within 3–7 working days following approval
The time required for funds to appear in the original payment account depends on the payment provider or card issuer
Banking institutions or payment services may require additional processing time beyond initiation.
If a refund has been confirmed but is not yet visible, additional processing time may be required by the payment provider.
If the delay continues beyond a reasonable period, contacting the card issuer or bank is recommended before seeking further assistance.
This Refund Policy may be updated periodically to reflect regulatory, operational, or procedural changes.
The version available on the website at the time of purchase applies to that order.
For refund-related questions or requests, support can be reached via:
Address: 333 S MOCK RD APT 35,ALBANY,GA,31705-3478,US
Email: easyhelp@liviwood.com
Customer Service Telephone: +1(315)501-8391
Online Service Hours: Monday to Friday 09:00 – 12:30 and 14:00 – 18:00 (UK Time)
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