This Shipping Policy explains how orders are processed and delivered within the United Kingdom. It provides information on delivery areas, shipping costs, processing timelines, and related responsibilities.
Nothing in this policy affects statutory rights under UK consumer law.
Shipping is available to addresses within the United Kingdom only.
Delivery generally covers:
England
Scotland
Wales
Northern Ireland
Certain remote or less accessible areas (such as islands or highlands) may experience longer delivery times due to carrier arrangements. Delivery outside the UK is not currently supported.
The total order amount shown at checkout includes the product price and applicable shipping charges.
Shipping fees are structured as follows:
Orders with a total value between £0.01 and £39.99: £9.99 shipping fee
Orders with a total value of £40 or above: free standard shipping
Where applicable, UK VAT and import-related charges are already included in the displayed price. No additional delivery-related fees are normally collected at the point of delivery.
Orders are processed during normal business hours.
Order cut-off time: Orders placed before 18:00 (UK Time) are usually counted as received on the same business day
Orders placed after this time, or on non-working days, are processed from the next business day
Preparation time:
Order preparation typically takes 1–3 working days. This stage may include order verification, item handling, quality checks, and dispatch preparation.
Once dispatched, delivery generally takes 5–10 working days.
Delivery times are estimates only and may vary due to factors such as:
Carrier operations
Public holidays
Weather conditions
Customs or regulatory checks
Orders are delivered using established logistics providers such asRoyal Mail,DPD UK,Hermes UK,ParcelForce depending on destination and operational requirements.
Carrier selection may vary and is not usually customisable.
After dispatch, an email is sent containing:
Order reference number
Payment confirmation
Shipping carrier details
Tracking information (where available)
Order status can also be checked through the Order Tracking page by entering the order number along with the email address or phone number used at checkout.
Some deliveries may require a signature upon receipt, depending on the carrier and delivery method.
Customers are encouraged to:
Inspect the package upon delivery
Note any visible damage before signing, where possible
If no one is available to receive the delivery, the carrier may attempt redelivery or leave instructions according to their standard procedures.
Once an order has been handed over to the carrier:
Delivery timelines are subject to carrier handling
Delays caused by incorrect or incomplete address details may affect delivery
Providing accurate delivery information at checkout helps reduce the risk of delays or failed delivery attempts.
If an order arrives damaged or appears to be lost in transit, please contact support within a reasonable period after the expected delivery date.
Additional information, such as photographs or tracking details, may be requested to assist with review and resolution.
This Shipping Policy may be updated from time to time to reflect changes in logistics arrangements, regulations, or operational practices.
The version published on the website at the time the order is placed applies.
For shipping-related questions or delivery enquiries, support is available via:
Address: 333 S MOCK RD APT 35,ALBANY,GA,31705-3478,US
Email: easyhelp@liviwood.com
Customer Service Telephone: +1(315)501-8391
Online Service Hours: Monday to Friday 09:00 – 12:30 and 14:00 – 18:00 (UK Time)
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